Join Our Team


Senior Business Analyst

Location: Lakeland, FL

The Sr. Business Analyst role merges the skills and knowledge of a business analyst with some of a project manager. This includes researching and analyzing client’s business requirements in support of business functions, process knowledge and system requirements. The Sr. Business Analyst will assist with the overall direction, coordination, implementation, execution, control and completion of business solution projects ensuring consistency with company strategy, commitments and goals. This individual will apply proven project methodology, communication, analytical, and problem solving skills to help maximize the client’s benefit of business system investments and to assist clients in implementing our company’s flagship software, ConceptOne™.

Responsibilities

  • Collaborate in the planning, design, development, and deployment of projects.
  • Create process models, specifications, diagrams, and flow charts to provide direction to project team members.
  • Conduct interviews with client decision makers, system owners, and end users to define business and operations requirements and systems goals.
  • Flowchart client current and future state business processes.
  • Collect, categorize, and write design specifications for client artifacts: letters, emails, forms, business rules, and reports.
  • Research, review, and analyze the effectiveness and efficiency of client processes and develop strategies for enhancing or further leveraging these processes.
  • Prototype new procedures within the software package for the purpose of enhancing business processes, operations, and information process flow for the client.
  • Prepare and deliver reports, recommendations, or alternatives for improving business processes in operating systems across a client’s organization.
  • Identify and establish scope and parameters around implementation projects in order to define impact, outcome criteria, success measures, and risk mitigation actions.
  • Communicate changes, enhancements, and modifications – verbally or through written documentation – to management, peers, staff, and other employees so that issues and solutions are understood.

Position Requirements

  • Bachelor’s degree in management information systems or business administration OR business systems experience in the insurance industry and minimum 5 years related work experience.
  • Proven experience with business and technical requirements analysis, business process modeling/mapping, project methodology, and implementation.
  • Hands on experience with the design, development, and implementation of software and hardware solutions, systems, or products.
  • Experience with project methodology and management tools.
  • Extensive practical knowledge in importing/leveraging data for use in spreadsheets, graphs, and flowcharts.
  • Experience with SQL and other report writing tools.
  • Extensive experience with software applications, including Microsoft Office – Word, PowerPoint, Excel, Visio, and Project.
  • Able to exercise independent judgment and take action on it.
  • Excellent analytical and creative problem solving skills.
  • Excellent listening, interpersonal, written, and oral communication skills.
  • Logical and efficient, with keen attention to detail.
  • Highly self-motivated and directed.
  • Ability to effectively prioritize and execute tasks while under pressure.
  • Strong customer service orientation.
  • Experience working in a team-oriented, collaborative environment.
  • Exhibit the highest levels of personal integrity and professionalism.
  • Ability to manage multiple projects at a time.
  • Ability to effectively prioritize and execute tasks while under pressure.
  • Strong customer service orientation.
  • Experience working in a team-oriented, collaborative environment.
  • Exhibit the highest levels of personal integrity and professionalism.

Work Expectations

  • Extensive travel to client facilities – average 26 weeks per year.
  • Occasionally implementations may require work to happen outside of regular business hours –nights, weekends or holidays may be scheduled to meet client project deadlines.

Career Opportunity - Apply Now

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